Digital Audit
A structured, four-domain review of your digital channels — conducted entirely by KAF Technology Consulting. You get findings, priorities, and a remediation plan. No internal effort required to run it.
What we examine — and by what standard
Each domain is evaluated against an established international standard. Tool-assisted checks are combined with manual review; the weight of each method depends on what the standard requires.
Technical Accessibility
Screen reader compatibility, keyboard navigation, color contrast, focus management, form labeling, ARIA semantics, and other perceivability and operability requirements. Covers desktop and mobile views.
Tool-assisted + manualAge & Cognitive Load Suitability
Reading level and language complexity, memory demand across multi-step interactions, error recovery pathways, typography legibility, and navigation consistency for users with cognitive or age-related differences.
Primarily manualUser Journey Friction
Scenario-based walkthroughs of your primary user journeys — registration, onboarding, core transactions, support. Friction points, dead ends, inconsistencies, and departure triggers are catalogued and prioritized.
Scenario-based manualDigital Sustainability
Page weight, resource loading behavior, carbon footprint estimate via third-party tooling, hosting emissions profile, and alignment with WSG's environmental, business, and UX sustainability principles.
Tool-assistedThe audit report
Every audit produces a structured PDF report. The format is the same whether you commission a full audit or a subset of domains.
Report Structure
Built for two audiences: executives who need a decision-ready summary, and implementation teams who need actionable specifics.
- ✦Executive Summary — traffic-light domain scores, top 3 findings, recommended next step
- ✦Finding Catalogue — every issue rated P1 (critical), P2 (significant), or P3 (advisory), with evidence and standard reference
- ✦Remediation Plan — prioritized, effort-estimated action list mapped to implementation roles
- ✦C-Suite Summary (optional) — 10-slide deck adapted from the executive summary
What's not in scope
The Digital Audit is a diagnostic — not a remediation service. We identify, prioritize, and explain every finding. Implementation is carried out by your internal team or a development partner. KAFTech can advise on vendor selection or serve in an oversight capacity under a separate engagement.
Links to Organizational Layer
Where a finding's root cause lies in process or governance rather than in the interface, the report flags it with a reference to the VERA Organizational Assessment.
Full audit or focused scope
The four domains can be commissioned together or in the combinations below. Scope is confirmed during the kickoff call.
Full Digital Audit
All four domains · Complete report
- ✓ Domain 1: Technical Accessibility
- ✓ Domain 2: Age & Cognitive Load
- ✓ Domain 3: User Journey Friction
- ✓ Domain 4: Digital Sustainability
- ✓ Full report + optional C-suite deck
Recommended for organizations undertaking a digital transformation or major channel redesign.
Accessibility & Inclusion Audit
Domains 1 + 2 · Focused scope
- ✓ Domain 1: Technical Accessibility
- ✓ Domain 2: Age & Cognitive Load
- — Domain 3: User Journey Friction
- — Domain 4: Digital Sustainability
- ✓ Report covering in-scope domains
Best suited for organizations with a regulatory or compliance driver (WCAG conformance, EN 301 549) and a separate UX initiative already underway.
Organizations that get the most from this audit
Financial services & insurance
Customer-facing portals, mobile banking apps, and claims platforms carrying regulatory accessibility obligations or facing customer attrition from friction-heavy journeys.
Mid-transformation programs
Organizations 12–18 months into a digital transformation, needing an independent checkpoint before the new platform goes into production or is handed to a wider user base.
Post-launch remediation
Platforms already live where complaints, analytics signals, or accessibility claims have surfaced a need for a structured, evidenced diagnosis rather than point fixes.
Three stages, minimal client effort
Your team's involvement is concentrated at the beginning and end. The audit itself runs independently.
Kickoff & Scoping
Confirm scope, audit URLs, primary user journeys, and any known issues. Access credentials provided if needed for authenticated flows.
Audit Execution
Four-domain review runs independently. Automated scans, manual walkthroughs, and scenario-based testing across the agreed scope.
Report Delivery & Briefing
PDF report delivered. Optional 60-minute debrief to walk through findings and answer questions from technical and business stakeholders.
Where Digital Audit fits
13-question self-assessment that surfaces where gaps are likely. Free, takes under 10 minutes.
Start Signal Check →Four-domain channel review. Findings, evidence, priorities. Delivered in 5–10 business days.
Examines the processes and governance structures behind what the Digital Audit found on the surface.
Learn more →Ready to see what your channels actually look like to users?
Most audits are scoped in a single 30-minute call. Tell us what you're working on and we'll confirm whether this is the right fit.
Start the conversation